The Impact Of Interactive Intranets
Is your company’s intranet feeling its age? That’s not unusual. Most corporate intranets have been around a long time. They’re based on old-generation technology (decades old in some cases), and haven’t kept pace with modern business needs. While newer tools have been transforming communication and collaboration with engaging consumer-style interfaces, rich interactivity and social features, many intranets have become little more than dusty filing cabinets and company bulletin boards.
So are intranets on the way out?
No. But they overdue for a major update, and the solution is at hand: In recent years a new kind of intranet – the interactive intranet – has completely redefined what an intranet can be.
Interactive intranets bring together the latest innovations in communication, collaboration, enterprise social networking and consumer-style user experience to create a true digital hub for employee engagement, teamwork, knowledge-sharing and connection. The impacts – on company productivity, agility and innovation – can be game-changing, as companies who use interactive intranets are discovering.
Companies with interactive intranets see big jumps in employee productivity – 15% increases on average. They spend 34% less time hunting for experts and knowledge. Not only are employees more productive, they’re happier and more engaged: companies with interactive intranets benefit from a 38% improvement in employee job satisfaction and a 24% drop in turnover. These are actual measured results from hundreds of Jive customers, verified by independent researchers.
How Companies Are Using Interactive Intranets
Some of the biggest and most successful brands in the world are using interactive intranets to move their businesses forward and empower employees. Here are a few examples:
Cox Automotive
In 2014, Cox Enterprises formed the subsidiary Cox Automotive, consolidating the many automotive businesses it had acquired over the years. There were two dozen brands in all, employing more than 30,000 team members in over 200 locations worldwide, and Cox needed a way to forge a common culture, a shared sense of purpose and close working relationships among them.
A Jive-powered interactive intranet, dubbed “Fuel,” gives Cox Automotive a unified platform for corporate communication, collaboration, knowledge sharing and social interaction across the entire company. It’s helped Cox evolve from a collection of separate acquisitions into a cohesive organization that’s better able to harness synergies among its many brands and extend its reach globally.
Read the Cox Automotive case study
GoDaddy
With more than 18 million customers worldwide, GoDaddy is the world’s largest domain name registrar. In 2015, the company was expanding globally at a rapid pace, but they wanted to maintain a sense of close connection and the spirit of a small team.
Traditional tools didn’t provide the level of engagement, personal interaction and real dialogue GoDaddy was looking for, so they turned to Jive. Within months of launching a Jive Interactive Intranet, engagement increased by 81% in GoDaddy’s customer care group. With an interactive intranet, people are better connected, better informed and better able to contribute ideas and execute the company’s mission.
Vodafone Ukraine
Leading Ukrainian mobile operator Vodafone Ukraine took Jive’s out-of-the-box interactive intranet, configured it to suit the company’s needs and drove major organizational improvements.
Using their interactive intranet, known as PROSTOR, for employee collaboration and strategic alignment, the organization doubled its employee net promoter scores, achieved over 88% adoption and saved over $2 million through increased employee efficiency (by spending less time in meetings and making corporate memory searchable).
Additionally, the company’s contact centers used the intranet for onboarding, enablement, career development, motivation and shift coverage programs to ensure more efficient and effective customer service. As a result, they’ve reduced uncovered calls by 24%, sped average call processing time by 12%, increased upsell revenue by 67% and even decreased staff turnover.
Their intranet is so innovative and successful that they were honored with a Gold Step Two 2018 Intranet and Digital Workplace Award.
Schaeffler Group
Schaeffler is a global automotive and industrial supplier with more than 92,000 employees in over 50 countries. The company replaced their 15-year-old intranet with a Jive Interactive Intranet, aka “Schaeffler CONNECT.”
The intranet now serves as the organization’s primary platform for communications, corporate memory and virtual meetings for employees from every division, region and function. Leveraging their Jive intranet, Schaeffler built a transparent culture of cooperation while improving efficiency and strategic alignment.
“We now have more than 2,000 groups in Schaeffler CONNECT, ranging from small project teams to huge cross-organizational expert communities,” said Katrin Fischer, the social intranet project manager at Schaeffler Group.
Learn more about Schaeffler’s interactive intranetHow To Achieve Breakthrough Business Results With Interactive Intranets
Hundreds of leading companies in every major industry have tapped Jive to achieve rapid, needle-moving outcomes.
From improving employee alignment with company news to streamlining collaboration for in-office and deskless workers, Jive addresses some of the biggest challenges today’s businesses face. In this whitepaper, you’ll learn how companies are using Jive-powered intranets to do great things.
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A company intranet helps employees to build engagement, store information securely and collaborate. It allows companies to connect with teams across borders and timezones.
Interactive company intranet platforms help increase business productivity. It allows employees to access information, connect, and collaborate easily.
Jive’s powerful intranet features include:
- Content and document management
- Powerful search
- Information generation
- Security
- Collaboration
- Social sharing